# Multiple Services \| US East (Ashburn) \| 5b50803f

- Provider: [Oracle Cloud](https://down.guide/oracle-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2024-01-30 19:44 UTC
- us
- id: DWN-cb6b7d42de
- Official page: https://ocistatus.oraclecloud.com/#/incidents/ocid1.oraclecloudincident.oc1.phx.amaaaaaavwew44aaqe7xfrfdfdaq34xfavi42edj4t4cawwrv33bn27asijq

## Updates from Oracle Cloud
### 2024-01-30 19:44 UTC: resolved
Jan 30 19:44 UTC 
 Resolved - Impact is now fully mitigated for the affected OCI services in the US East (Ashburn) region with all services reporting full recovery.
 Customer Impact: Customers were unable to use or connect to OCI services in the US East (Ashburn) region. 
Further updates will be provided as events warrant.
 Start Time : January 30, 2024 14:44 UTC
 End Time : January 30, 2024 19:37 UTC
 Reference Number: 5b50803f
 Jan 30 18:03 UTC 
 Identified - We are observing continued recovery for the remaining affected OCI services in the US East (Ashburn) region, with the majority of services reporting full recovery. We will continue to closely monitor system logs as services come back online, and will provide regular status updates as we have more information to share.
 Customer Impact: Customers may be unable to use or connect to some OCI services in the region.
Further updates will be provided as events warrant.
 Start Time : January 30, 2024 14:44 UTC
 Reference Number: 5b50803f
 Jan 30 16:54 UTC 
 Identified - We have identified the cause of the issue impacting OCI services in the US East (Ashburn) region, and are in the process of applying mitigation steps. Some OCI services and customers are beginning to observe recovery as this process continues. We will provide regular status updates as we have more information to share.
 Customer Impact: Customers may be unable to use or connect to some OCI services in the region.
Further updates will be provided as events warrant.
 Start Time : January 30, 2024 14:44 UTC
 Reference Number: 5b50803f
 Jan 30 16:03 UTC 
 Investigating - We are continuing to investigate the issue in the US East (Ashburn) region impacting OCI services. We will provide regular status updates as we have more information to share.
 Customer Impact: Customers may be unable to use or connect to some OCI services in the region.
Further updates will be provided as events warrant.
 Start Time : January 30, 2024 14:44 UTC
 Reference Number: 5b50803f
 Jan 30 15:41 UTC 
 Investigating - We are actively investigating an issue in the US East (Ashburn) region impacting OCI services. We will provide regular status updates as we have more information to share.
 Customer Impact: Customers may be unable to use or connect to some OCI services in the region.
Further updates will be provided as events warrant.
 Start Time : January 30, 2024 14:44 UTC
 Reference Number: 5b50803f

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