# Multiple Services \| Multiple Regions \| CN-1639278 (51ca110a)

- Provider: [Oracle Cloud](https://down.guide/oracle-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2023-11-08 23:36 UTC
- id: DWN-d25eb316bb
- Official page: https://ocistatus.oraclecloud.com/#/incidents/ocid1.oraclecloudincident.oc1.phx.amaaaaaavwew44aadwf72pf2c4k2we4d7xgahogghgkhioz4vvsrkd7ahz7a

## Updates from Oracle Cloud
### 2023-11-08 23:36 UTC: resolved
Nov 08 23:36 UTC 
 Resolved - We've mitigated the issue that affected Oracle Exadata Cloud at Customer and Exadata Cloud Services in your region.
 Customer Impact: Affected customers may have been unable to perform lifecycle management operations. The availability of Oracle Exadata Cloud at Customer databases and racks were unaffected.
Further updates will be provided as events warrant.
 Start Time : November 08, 2023 18:00 UTC
 End Time : November 08, 2023 23:09 UTC
 Preliminary Root Cause : A subset of network infrastructure encountered a routing issue during an update activity, which prevented it from processing network traffic as expected. Our engineers performed rollbacks and backend configuration changes, restoring full service functionality.
 Reference Number: CN-1639278 (51ca110a)
 Nov 08 22:54 UTC 
 Identified - We've identified the issue affecting Oracle Exadata Cloud at Customer and Exadata Cloud Services in your region. Our engineers are actively working to mitigate the issue.
 Customer Impact: Affected customers may be unable to perform lifecycle management operations. The availability of Oracle Exadata Cloud at Customer databases and racks are unaffected. 
Further updates will be provided as events warrant.
 Start Time : November 08, 2023 18:00 UTC
 Reference Number: CN-1639278 (51ca110a)
 Nov 08 21:36 UTC 
 Investigating - We're investigating a potential issue with Oracle Exadata Cloud at Customer and Oracle Cloud Infrastructure Exadata Cloud Services in several regions.
 Customer Impact: Affected customers may be unable to perform lifecycle management operations. The availability of Oracle Exadata Cloud at Customer databases and racks are unaffected. 
Further updates will be provided as events warrant.
 Start Time : November 08, 2023 18:00 UTC
 Reference Number: CN-1639278 (51ca110a)

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