# Delays in processing for imports and summaries

- Provider: [Otter.ai](https://down.guide/otter)
- Level: confirmed
- Impact: Degraded
- lasted 2d 18h
- started 2026-05-08 17:25 UTC
- id: DWN-4ed387477e
- Official page: https://status.otter.ai/incidents/01KR49YZ3T4CNYC6630Q9RKSNK

## Updates from Otter.ai
### 2026-05-08 17:25 UTC: identified
Our team has identified the issue causing delays in imports processing and summaries processing.
We've applied a fix and are working towards resolving any backed up processing files.

### 2026-05-11 12:10 UTC: resolved
Otter systems have been fully restored.

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