Sitewide Outage

What to do

• Check whether your product depends on Otter.ai. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 37m it lasted.

  Anything that failed between 2026-01-21 16:23 UTC and 2026-01-21 19:00 UTC may need a replay.

• Subscribe to Otter.ai's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=otter works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Otter.ai 6

1. investigatingJan 21, 2026, 4:01 PM UTC

   We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.

   provider

2. monitoringJan 21, 2026, 4:13 PM UTC

   Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

   provider

3. monitoringJan 21, 2026, 4:30 PM UTC

   Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

   provider

4. identifiedJan 21, 2026, 5:04 PM UTC

   Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but may experience some slowness.

   provider

5. monitoringJan 21, 2026, 5:16 PM UTC

   Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

   provider

6. resolvedJan 21, 2026, 7:00 PM UTC

   Otter systems have been fully restored.

   provider

Corrections

None so far.

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