# Sitewide Outage

- Provider: [Otter.ai](https://down.guide/otter)
- Level: confirmed
- Impact: Major outage
- lasted 2h 37m
- started 2026-01-21 16:23 UTC
- id: DWN-883825b7b6
- Official page: https://status.otter.ai/incidents/01KFGNVTGAPBRNVXWQ2EX3W9DS

## Updates from Otter.ai
### 2026-01-21 16:01 UTC: investigating
We are currently experiencing an outage with Otter services.
Our team is aware and working on a solution as soon as possible.

### 2026-01-21 16:13 UTC: monitoring
Our engineering team has identified the issue.
We have resumed operations but will continue to monitor the situation.

### 2026-01-21 16:30 UTC: monitoring
Our engineering team has identified the issue.
We have resumed operations but will continue to monitor the situation.

### 2026-01-21 17:04 UTC: identified
Our team has identified the issue and is working to fully restore services.
Users should now be able to log in and use Otter but may experience some slowness.

### 2026-01-21 17:16 UTC: monitoring
Our engineering team has identified the issue.
We have resumed operations but will continue to monitor the situation.

### 2026-01-21 19:00 UTC: resolved
Otter systems have been fully restored.

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