Outbound Emails Delayed or Not Sending

What to do

• Check whether your product depends on Otter.ai. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 41m it lasted.

  Anything that failed between 2026-02-23 20:14 UTC and 2026-02-23 22:54 UTC may need a replay.

• Subscribe to Otter.ai's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=otter works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Otter.ai 3

1. investigatingFeb 23, 2026, 1:00 PM UTC

   We are currently experiencing an issue with our outbound emails. This may cause delays in emails going out from the Otter System which includes, but not limited to: -Email invitations (Users will still be able to receive and accept them in app) -Bulk Export Links -Meeting processing and share notifications Our team is aware and working on a solution as soon as possible.

   provider

2. identifiedFeb 23, 2026, 8:16 PM UTC

   Our team has identified the issue and is working to fully restore our outbound emails once more. We've found this is due to an upstream issue and are working with our service providers to resolve the issue as soon as possible. -------------- This may cause delays in emails going out from the Otter System which includes, but not limited to: -Email invitations (Users will still be able to receive and accept them in app) -Bulk Export Links -Meeting processing and share notifications

   provider

3. resolvedFeb 23, 2026, 10:54 PM UTC

   Otter systems have been fully restored.

   provider

Corrections

None so far.

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