Manual ad hoc recording not working for non-workspace users

What to do

• Check whether you use Otter.ai in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8h 40m it lasted.

  Anything that failed between 2026-03-24 19:49 UTC and 2026-03-25 04:30 UTC may need a replay.

• Subscribe to Otter.ai's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=otter works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Otter.ai 3

1. investigatingMar 24, 2026, 7:49 PM UTC

   Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording. Our team is aware of the issue and is working on a solution as soon as possible. In the meantime, we recommend recording the audio separately and [importing it into Otter later](https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file), or if it's an online meeting, [add Notetaker to record the conversation](https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting).

   provider

2. identifiedMar 24, 2026, 9:16 PM UTC

   Our team has identified the root cause and is working to fix the issue.

   provider

3. resolvedMar 25, 2026, 4:30 AM UTC

   Otter systems have been fully restored.

   provider

Corrections

None so far.

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