# Manual ad hoc recording not working for non-workspace users

- Provider: [Otter.ai](https://down.guide/otter)
- Level: confirmed
- Impact: Partial outage
- lasted 8h 40m
- started 2026-03-24 19:49 UTC
- us
- id: DWN-cedb7a932d
- Official page: https://status.otter.ai/incidents/01KMGPAXBJF5CN2F382KXRTH7C

## Updates from Otter.ai
### 2026-03-24 19:49 UTC: investigating
Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording. 
Our team is aware of the issue and is working on a solution as soon as possible.
In the meantime, we recommend recording the audio separately and \[importing it into Otter later\](https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file), or if it's an online meeting, \[add Notetaker to record the conversation\](https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting).

### 2026-03-24 21:16 UTC: identified
Our team has identified the root cause and is working to fix the issue.

### 2026-03-25 04:30 UTC: resolved
Otter systems have been fully restored.

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