# Some customers are experiencing issues processing subscriptions

- Provider: [Paddle](https://down.guide/paddle)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-09-09 11:36 UTC
- us
- id: DWN-62cb5e349b
- Official page: https://paddlestatus.com/incidents/01K4Q467KJ4ERRMTAM24FQD577

## Updates from Paddle
### 2024-09-25 17:41 UTC: investigating
Our engineers are currently investigating an issue processing subscriptions for Paddle Billing and loading Orders within Paddle.net. The impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.

### 2024-09-25 18:32 UTC: monitoring
Our engineers have identified the issue and implemented a fix. All affected subscriptions have now been processed. Additionally, there was a delay in sending webhooks for the affected subscriptions, which has now been fixed.
We will continue to monitor the platform for the next 24 hours before closing this incident.
We apologize for the disruption to our service. If you have any questions or concerns, please reach out to us at sellers@paddle.com.

### 2024-09-27 13:33 UTC: resolved
After a period of monitoring, we can confirm that the issue is fully resolved. With this, the incident is closed.
Please reach out to support via sellers@paddle.com should you have any questions or concerns.

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