# Some customers were experiencing issues with PayPal

- Provider: [Paddle](https://down.guide/paddle)
- Level: confirmed
- Impact: Degraded
- lasted 1h 54m
- started 2025-10-16 15:53 UTC
- id: DWN-d969992309
- Official page: https://paddlestatus.com/incidents/01K7PVMG90JKT441SXWTK92STY

## Updates from Paddle
### 2025-10-16 15:53 UTC: investigating
Our engineers are currently investigating an issue with the payment method PayPal for both Paddle Classic and Paddle Billing for both checkout and subscription payments due to an outage on PayPal's end.
PayPal payment processing has stopped in the production environment, preventing customers from completing transactions using PayPal. The issue began around 15:22 UTC and is ongoing, with only brief periods of successful processing.
Buyers who are trying to checkout via PayPal will receive an error which states: "unable to take payment, please try another payment method".
Other payment methods remain unaffected.
We will update here with more information.

### 2025-10-16 17:13 UTC: monitoring
The incident affecting PayPal payment processing for both Paddle Classic and Paddle Billing is now resolved. PayPal services are fully operational, and payments are going through successfully.
The issue, which began around 15:22 UTC, was due to an outage on PayPal's end and briefly stopped payment processing, preventing customers from completing transactions using PayPal.
We appreciate your patience during this time. If you have any questions or concerns, please contact our Customer Support team at \[sellers@paddle.com\](mailto:sellers@paddle.com "sellers@paddle.com").

### 2025-10-16 17:29 UTC: monitoring
The incident affecting PayPal payment processing for both Paddle Classic and Paddle Billing is now resolved. PayPal services are fully operational, and payments are going through successfully.
The issue, which began around 15:22 UTC, was due to an outage on PayPal's end and briefly stopped payment processing, preventing customers from completing transactions using PayPal.
We appreciate your patience during this time. If you have any questions or concerns, please contact our Customer Support team at \[sellers@paddle.com\](mailto:sellers@paddle.com "sellers@paddle.com").

### 2025-10-16 17:47 UTC: resolved
The incident affecting PayPal payments has been fully resolved. All services are now operating normally.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.

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