# Some customers are experiencing issues with our buyer emails

- Provider: [Paddle](https://down.guide/paddle)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-09-29 13:15 UTC
- us
- id: DWN-d9f3e3bf76
- Official page: https://paddlestatus.com/incidents/01K6ASSFN1YNP6ABQ42CZWRYSF

## Updates from Paddle
### 2025-09-07 10:23 UTC: identified
Our engineers are currently investigating an issue with our Notification Service for Paddle Classic. Due to an issue with a downstream provider, emails sent from 3pm UTC to 5pm UTC on September 6th were affected, with approximately 3000 events being delayed. We are currently reprocessing these emails.

### 2025-09-07 10:25 UTC: monitoring
The issue with our Notification Service for Paddle Classic has been identified and fixed. The service is now operating normally, and all delayed events have been processed. We will continue to monitor for stability.

### 2025-09-08 15:34 UTC: resolved
After a period of monitoring, the issue with the Notification Service for Paddle Classic has been fully resolved. The service continues to work as expected, so we are closing this incident.
We appreciate your patience and apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com

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