# Issue affecting metrics and reporting in the seller dashboard

- Provider: [Paddle](https://down.guide/paddle)
- Level: confirmed
- Impact: Degraded
- lasted 4h 5m
- started 2026-10-21 20:04 UTC
- us
- id: DWN-f094fa78a1
- Official page: https://paddlestatus.com/incidents/01M5G11STZ2TKFST0N8R6PMR6E

## Updates from Paddle
### 2026-10-21 20:04 UTC: identified
We have identified the issue affecting metrics and reporting in the seller dashboard, which began around 19:37 UTC, due to an outage with a third party provider. We will update the status once the issue has been resolved.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

### 2026-10-22 00:09 UTC: resolved
The incident affecting metrics and reporting in the seller dashboard has been fully resolved. All services are now operating normally. 
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at \[sellers@paddle.com\](mailto:sellers@paddle.com).

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