# Database Connection Issues and 504 Errors on Subset of Sites

- Provider: [Pantheon](https://down.guide/pantheon)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 18m
- started 2026-09-03 18:23 UTC
- Customer Sites
- us
- id: DWN-20d6709003
- Official page: https://stspg.io/vssytt1sf6tb

## Updates from Pantheon
### 2026-09-03 18:23 UTC: investigating
We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads.
Our team is actively working to identify the root cause. We will post an update as soon as we have more information.
If you need immediate assistance:
General concerns: 
Open a chat with our support bot and request to open a ticket for urgent cases.
If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.
We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.

### 2026-09-03 18:44 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-03 19:41 UTC: resolved
This incident has been resolved.

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