# Intermittent access issues affecting Pantheon Dashboard and Workflow

- Provider: [Pantheon](https://down.guide/pantheon)
- Level: confirmed
- Impact: Degraded
- lasted 1h 49m
- started 2026-03-28 12:41 UTC
- Dashboard, Workflow Operations, Terminus Operations
- id: DWN-965a7b355d
- Official page: https://stspg.io/szx4tmt4jyy6

## Updates from Pantheon
### 2026-03-28 12:41 UTC: investigating
We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as \[502 responses, degraded performance, or failed commands\].
Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves.
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.

### 2026-03-28 13:34 UTC: investigating
We are continuing to investigate the issue. 
We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved.
If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.

### 2026-03-28 13:59 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-28 14:30 UTC: resolved
This incident has been resolved.

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