# Partial Service Disruption

- Provider: [Percy](https://down.guide/percy)
- Level: confirmed
- Impact: Major outage
- lasted 2h 23m
- started 2025-06-12 18:32 UTC
- Percy, App Percy, API +1
- id: DWN-5d72bfe0e8
- Official page: https://stspg.io/031ysrpjw36x

## Updates from Percy
### 2025-06-12 18:32 UTC: investigating
We are currently investigating elevated error rates affecting parts of our backend infrastructure. This may result in intermittent failures or delays in processing builds or visual comparisons. Our engineering team is actively working to identify and resolve the issue.
We will provide an update as soon as more information is available.

### 2025-06-12 18:44 UTC: investigating
We are continuing to investigate this issue.

### 2025-06-12 19:42 UTC: identified
We are experiencing a partial service disruption due to widespread outages with our cloud providers, including Cloudflare and GCP. Our team is actively monitoring the situation and will post further updates as they become available.

### 2025-06-12 20:47 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-06-12 20:56 UTC: resolved
This incident has been resolved.

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