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Percy

Intermittent prompts showing up in Safari on iPhone snapshots

Degraded Lasted 12h 19m · started · Percy's page

Level
confirmed
Worst impact
Degraded
Components
Rendering infrastructure
Down Index
25of 100

What to do

  • Check whether you use Percy Rendering infrastructure. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 12h 19m it lasted.

    Anything that failed between 2023-06-05 09:56 UTC and 2023-06-05 22:15 UTC may need a replay.
  • Subscribe to Percy's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=percy works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Percy 6

  1. investigating

    We are noticing newer prompts in Safari on iPhone browser which are not covered by the fix we implemented in the last incident. We are currently investigating the issue.

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  2. identified

    The issue has been identified and a fix is being implemented.

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  3. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  4. monitoring

    We are continuing to monitor for any further issues.

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  5. resolved

    This incident has been resolved.

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  6. postmortem

    Percy builds running on Safari on iPhone browser intermittently had prompts showing up causing unintended diffs. This issue first started occurring on 26th May and gradually became more frequent. The major impact on builds was observed between 30th May to 6th June. Although we started rolling out fixes for this issue by 30th May itself, due to the reactive nature of the fix some customers might have noticed these prompts till 6th June. We are sorry for any inconvenience caused due to this issue, if you still notice any such prompts, please reach out to support.

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-740865ea5f

Is Percy still down?

No, this incident was resolved 2023-06-05 22:15 UTC. For Percy's live state, see https://down.guide/percy.

How long did it last?

12h 19m, from 2023-06-05 09:56 UTC to 2023-06-05 22:15 UTC, by the times Percy posted.

What was affected?

Percy named Rendering infrastructure.

What caused it?

Percy hasn't published a root cause. If it does, it shows here.

Where does this come from?

Percy's official status page, https://status.percy.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.