# Percy Review Agent is experiencing degraded performance and partial outage

- Provider: [Percy](https://down.guide/percy)
- Level: confirmed
- Impact: Degraded
- lasted 2h 8m
- started 2025-10-20 17:37 UTC
- Percy, App Percy
- id: DWN-a9dd9e0530
- Official page: https://stspg.io/rvmvw3tg3fr2

## Updates from Percy
### 2025-10-20 17:37 UTC: investigating
Percy Review Agent (AI features) are currently experiencing issues due to ongoing AWS outage affecting multiple of our vendors. You would likely see the message \`AI diff is unavailable on this comparison\` as a message on the dashboard if you attempt to use the AI features.
We are actively monitoring the situation and would keep this updated.

### 2025-10-20 17:37 UTC: identified
The issue has been identified.

### 2025-10-20 19:26 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-10-20 19:45 UTC: resolved
This incident has been resolved.

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