# Unable to access Percy dashboard

- Provider: [Percy](https://down.guide/percy)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-01-09 13:43 UTC
- id: DWN-d7995e2167
- Official page: https://stspg.io/49j380kl72g1

## Updates from Percy
### 2026-01-09 10:00 UTC: resolved
A subset of users were impacted by infinite reloads and unable to access percy dashboard while attempting to access a build URL on percy dashboard - which internally attempted sign in with browserstack.com. The issue is fixed as of 5:30 AM PST and all dashboard access should be working as expected now.

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