# Perplexity Website and API incident

- Provider: [Perplexity](https://down.guide/perplexity)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-08-24 23:39 UTC
- id: DWN-5a4e3b3c15
- Official page: https://status.perplexity.com/incidents/01M0V295E51Y44W8FNT88BASKD

## Updates from Perplexity
### 2026-05-08 00:20 UTC: investigating
A small percentage of our users may experience instability while using Perplexity Website and products. We're investigating the incident.

### 2026-05-08 00:30 UTC: identified
We’ve identified the root cause in the underlying AWS infrastructure. We’re actively working with the AWS team to mitigate the issue and fully restore the service.

### 2026-05-08 01:59 UTC: resolved
This incident has been resolved.

### 2026-05-08 02:10 UTC: identified
We are continuing to work on a fix for this incident.

### 2026-05-08 04:19 UTC: resolved
This incident has been resolved.

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