# Performance Disruption of All Phrase TMS (EU) Components between October 10, 2025, 12:16 PM CEST and 12:26 PM CEST

- Provider: [Phrase](https://down.guide/phrase)
- Level: confirmed
- Impact: Major outage
- lasted 0m
- started 2025-10-10 10:17 UTC
- eu
- id: DWN-8bc447f750
- Official page: https://stspg.io/0l3nd09tmjpx

## Updates from Phrase
### 2025-10-10 10:17 UTC: resolved
Between 12:17 and 12:40 PM CEST on October 10, 2025, some users were unable to access Phrase TMS (EU). Service availability returned to normal by 12:40 PM CEST. No further impact has been observed since.

### 2025-11-05 08:14 UTC: postmortem
# \*\*Root Cause Analysis\*\*
October 10, 2025
### \*\*Introduction\*\*
We would like to share more details about the events that occurred with Phrase between 12:17 PM CEST and 12:26 PM CEST on October 10, 2025, which led to a performance disruption of all Phrase TMS \\(EU\\) components and what Phrase engineers are doing to prevent these issues from reoccurring.
### \*\*Timeline\*\*
12:16 PM CEST: Platform & Engineering team was alerted by the monitoring system
12:18 PM CEST: The Tech Support team was alerted to an issue affecting access to Phrase TMS \\(EU\\).
12:26 PM CEST: Platform engineers restarted unresponsive database nodes and increased instance size
### \*\*Root Cause\*\*
For a few minutes, the \_Custom Metadata Service\_ experienced a temporary overload due to a sudden increase in load. This caused the service to become inaccessible.
Because the TMS UI was incorrectly dependent on this internal service, customers using \_Custom Metadata\_ were unable to access the TMS during this period. Service was restored once the system load normalized.
### \*\*Actions to Prevent Recurrence\*\*
\* Updated the UI API endpoint to remove the dependency on the Custom Metadata Service. TMS will now remain accessible, with only Custom Metadata functionality limited during similar conditions.
\* Increased the database node instance size to better handle sudden spikes in resource utilization and prevent similar overloads.

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