# Degraded Performance of Connectors in Phrase TMS (EU) on August 6, 2026

- Provider: [Phrase](https://down.guide/phrase)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 8m
- started 2026-08-06 08:11 UTC
- Connectors
- eu
- id: DWN-da56028811
- Official page: https://stspg.io/t6xkt56ys04m

## Updates from Phrase
### 2026-08-06 08:11 UTC: investigating
We are currently investigating an issue affecting Connectors in Phrase TMS. Customers may be unable to access or use Connector functionality during this time. Our engineering team is actively working to identify the cause and restore full service as quickly as possible.

### 2026-08-06 08:18 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-06 08:43 UTC: monitoring
We have identified the root cause and the issue has now been resolved. Connectors should be appearing as active again. We will continue to monitor the situation to ensure full stability.

### 2026-08-06 12:00 UTC: monitoring
We continue monitoring the situation.

### 2026-08-06 13:19 UTC: resolved
The incident has been resolved and all components are back to operational.

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