# Performance Disruption of All Phrase TMS (EU) Components between March 27, 2025 9:01 AM CET and March 27, 2025 9:17 AM CET

- Provider: [Phrase](https://down.guide/phrase)
- Level: confirmed
- Impact: Major outage
- lasted 19m
- started 2025-03-27 08:18 UTC
- Analytics, API, CAT web editor +6
- eu
- id: DWN-de8029f9af
- Official page: https://stspg.io/y9y8ldc4430l

## Updates from Phrase
### 2025-03-27 08:18 UTC: investigating
We are currently experiencing a performance disruption of all Phrase TMS (EU) components. Our engineering team is investigating the issue.

### 2025-03-27 08:26 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-03-27 08:27 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-03-27 08:36 UTC: resolved
This incident has been resolved.

### 2025-04-07 12:47 UTC: postmortem
### \*\*Introduction\*\*
We would like to share more details about the events that occurred with Phrase between 9:01 AM CET and 9:17 AM CET on March 27, 2025 which led to an outage of all Phrase TMS \\(EU\\) components and what Phrase engineers are doing to prevent these issues from reoccurring.
### \*\*Timeline\*\*
09:01 AM CET: The number of processed requests began to slowly decline.
09:07 AM CET: Monitoring systems alerted our on-call teams about the instability of the environment.
09:12 AM CET: Support tickets started to appear. Our engineers begin investigating the situation.
09:17 AM CET: A faulty component was identified and restarted, which stabilized the environment.
‌
\*\*Root Cause\*\*
One of the caching components nodes became overloaded with incoming traffic. This caused dependent services to experience significant delays while waiting for responses from the cache middleware.
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\*\*Actions to Prevent Recurrence\*\*
We are upgrading the caching system to a newer version and increasing the number of cache nodes to better spread the traffic and prevent network congestion.

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