# Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)

- Provider: [Phrase](https://down.guide/phrase)
- Level: confirmed
- Impact: Partial outage
- lasted 1d 20h
- started 2026-08-31 15:06 UTC
- Ordering, Ordering
- eu, us
- id: DWN-e22573f203
- Official page: https://stspg.io/l94qtv5wzh7m

## Updates from Phrase
### 2026-08-31 15:06 UTC: investigating
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.

### 2026-09-02 11:46 UTC: resolved
Gengo has resolved the underlying issue on their end. Price calculations and translation order submissions to Gengo are now working again.

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