# Degraded Performance of Translation center in Phrase Strings (EU & US) between July 10, 2026 16:21 CEST and July 10, 2026 17:13 CEST

- Provider: [Phrase](https://down.guide/phrase)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 1m
- started 2026-07-10 14:24 UTC
- Translation center, Translation center
- eu, us
- id: DWN-e4ccd7c666
- Official page: https://stspg.io/rfp3hrmclvnn

## Updates from Phrase
### 2026-07-10 14:24 UTC: investigating
We are currently investigating an issue affecting the Translation Center in Phrase Strings (EU and US regions), where strings are failing to load. Our engineering team has identified a potential cause and is actively working to resolve it. We will provide further updates as our investigation progresses.

### 2026-07-10 14:37 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-10 15:24 UTC: resolved
This incident has been resolved.

### 2026-08-07 07:14 UTC: postmortem
## Introduction
On July 10, 2026, parts of the Phrase Strings frontend at \[app.phrase.com\](http://app.phrase.com/) failed to load correctly for a short period, after required stylesheets and scripts failed to load — the underlying service itself stayed available. The issue began at 16:08 CEST and was resolved by 16:27 CEST. This post-mortem explains what happened and what we're doing to prevent a recurrence.
## Timeline
\* \*\*Jul 10, 2026 at 16:08 CEST\*\* – A deployment introduced new application assets that were never uploaded to our storage service, so the application could no longer load its stylesheets and scripts for customers.
\* \*\*Jul 10, 2026 at 16:21 CEST\*\* – Issue detected, incident declared.
\* \*\*Jul 10, 2026 at 16:24 CEST\*\* – Root cause identified.
\* \*\*Jul 10, 2026 at 16:26 CEST\*\* – Fix applied.
\* \*\*Jul 10, 2026 at 16:27 CEST\*\* – Customer-facing impact ended.
\* \*\*Jul 10, 2026 at 16:32 CEST\*\* – Incident downgraded to monitoring while the underlying configuration was addressed.
\* \*\*Jul 10, 2026 at 17:12 CEST\*\* – Configuration corrected, incident resolved.
## Root Cause
During a planned, routine maintenance, a configuration change unintentionally disabled the process that uploads application assets \\(stylesheets, scripts\\) to our storage and content-delivery service. This went unnoticed at first, since the assets already in place kept working and no new versions had been shipped yet.
On July 10, 2026, a deployment shipped new versions of these assets. Because uploading was still disabled, the new files never reached the storage service, and the application could not load its stylesheets and scripts.
## Actions to Prevent Recurrence
1. \*\*Asset synchronization re-enabled\*\* – The disabled process was fixed, restoring correct asset delivery.
2. \*\*Asset availability monitoring\*\* – Adding monitoring to detect asset load failures automatically, before customers are affected.

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