# \[Serverless\]\[AWS\]\[us-west-2\] 5xx errors and longer response times on upsert requests for some indexes.

- Provider: [Pinecone](https://down.guide/pinecone)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 19m
- started 2026-05-25 13:41 UTC
- AWS us-west-2
- us, us-west-2
- id: DWN-a1db702b5f
- Official page: https://stspg.io/z4t7c1tq3w40

## Updates from Pinecone
### 2026-05-25 13:41 UTC: investigating
We are currently investigating this issue.

### 2026-05-25 14:06 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-25 14:32 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-25 15:00 UTC: resolved
This incident has been resolved.

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