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Pinecone

Increased file processing time for Assistant

Degraded Lasted 5h 35m · started · Pinecone's page

Level
confirmed
Worst impact
Degraded
Components
Assistant
Down Index
22of 100

What to do

  • Check whether you use Pinecone Assistant. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 5h 35m it lasted.

    Anything that failed between 2025-12-09 20:15 UTC and 2025-12-10 01:50 UTC may need a replay.
  • Subscribe to Pinecone's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=pinecone works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Pinecone 4

  1. investigating

    Files uploaded to an assistant may take longer than expected to appear in chat and context requests during this time.

    provider

  2. identified

    The issue has been identified and a fix is being implemented.

    provider

  3. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-afa39fb035

Is Pinecone still down?

No, this incident was resolved 2025-12-10 01:50 UTC. For Pinecone's live state, see https://down.guide/pinecone.

How long did it last?

5h 35m, from 2025-12-09 20:15 UTC to 2025-12-10 01:50 UTC, by the times Pinecone posted.

What was affected?

Pinecone named Assistant.

What caused it?

Pinecone hasn't published a root cause. If it does, it shows here.

Where does this come from?

Pinecone's official status page, https://status.pinecone.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.