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Pinecone

Console stuck loading after login for some users

Degraded Lasted 2h 14m · started · Pinecone's page

Level
confirmed
Worst impact
Degraded
Components
Console
Down Index
20of 100

What to do

  • Check whether you use Pinecone Console. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 14m it lasted.

    Anything that failed between 2025-08-29 20:28 UTC and 2025-08-29 22:42 UTC may need a replay.
  • Subscribe to Pinecone's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=pinecone works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Pinecone 3

  1. investigating

    We are investigating an issue where some users are unable to access the console after logging in. Affected users may see the console stuck in a loading state. The issue is related to elevated errors from our authentication provider.

    provider

  2. monitoring

    The loading issue has recovered, and we are continuing to monitor.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-d08a88e245

Is Pinecone still down?

No, this incident was resolved 2025-08-29 22:42 UTC. For Pinecone's live state, see https://down.guide/pinecone.

How long did it last?

2h 14m, from 2025-08-29 20:28 UTC to 2025-08-29 22:42 UTC, by the times Pinecone posted.

What was affected?

Pinecone named Console.

What caused it?

Pinecone hasn't published a root cause. If it does, it shows here.

Where does this come from?

Pinecone's official status page, https://status.pinecone.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.