# Console stuck loading after login for some users

- Provider: [Pinecone](https://down.guide/pinecone)
- Level: confirmed
- Impact: Degraded
- lasted 2h 14m
- started 2025-08-29 20:28 UTC
- Console
- id: DWN-d08a88e245
- Official page: https://stspg.io/xmt47949ynh4

## Updates from Pinecone
### 2025-08-29 20:28 UTC: investigating
We are investigating an issue where some users are unable to access the console after logging in. Affected users may see the console stuck in a loading state. The issue is related to elevated errors from our authentication provider.

### 2025-08-29 21:13 UTC: monitoring
The loading issue has recovered, and we are continuing to monitor.

### 2025-08-29 22:42 UTC: resolved
This incident has been resolved.

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