# Pinecone incident history

- **Pinecone**: [\[Metrics Endpoint\] 5xx Errors on \*/metrics/discovery](https://down.guide/pinecone/DWN-08bd4ba2ce) (Degraded; lasted 1h 33m; started 2026-11-03 12:30 UTC; Console, Index Management)
- **Pinecone**: [\[Pod-Based Indexes\] Stalled control plane operations.](https://down.guide/pinecone/DWN-fd2793678a) (Degraded; lasted 3h 19m; started 2026-11-02 21:00 UTC; Index Management)
- **Pinecone**: [\[Inference\] 5xx errors on some \`llama-text-embed-v2\` requests](https://down.guide/pinecone/DWN-918677e147) (Degraded; lasted 0m; started 2026-10-14 14:48 UTC)
- **Pinecone**: [\[SERVERLESS\]\[GCP\]\[us-central1\] Newly created indexes failing to initialize](https://down.guide/pinecone/DWN-fbcd95ec2c) (Partial outage; lasted 1h 10m; started 2026-10-07 20:40 UTC; Index Management; us, us-central1)
- **Pinecone**: [\[Pods\]\[AWS\]\[us-east-1\] Write failures and high latency](https://down.guide/pinecone/DWN-4a255ba705) (Degraded; lasted 8m; started 2026-09-28 04:13 UTC; us-east-1-aws; us, us-east-1)
- **Pinecone**: [\[Serverless\]\[AWS\]\[eu-west-1\] 5xx on read requests](https://down.guide/pinecone/DWN-c255ae045b) (Partial outage; lasted 58m; started 2026-09-22 23:34 UTC; AWS eu-west-1; eu, eu-west-1)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-west-2\] 5xx errors on the readpath](https://down.guide/pinecone/DWN-d03bc0a7d0) (Partial outage; lasted 11h 7m; started 2026-09-17 05:37 UTC; AWS us-west-2; us, us-west-2)
- **Pinecone**: [5xx errors on some control plane operations](https://down.guide/pinecone/DWN-4fe95cb919) (Partial outage; lasted 4h 36m; started 2026-09-01 15:04 UTC; Console, Index Management, Assistant)
- **Pinecone**: [\[SERVERLESS\]\[GCP\]\[us-central1\] 5xx errors on some read and write requests](https://down.guide/pinecone/DWN-3004abb674) (Partial outage; lasted 21m; started 2026-08-25 15:50 UTC; GCP us-central1; us, us-central1)
- **Pinecone**: [\[SERVERLESS\]\[Azure\]\[eastus2\] 5xx errors for some namespaces](https://down.guide/pinecone/DWN-1e35afc302) (Major outage; lasted 30m; started 2026-07-21 19:10 UTC; Azure eastus2)
- **Pinecone**: [\[SERVERLESS\]\[AWS\]\[us-east-1\] Increased latency and 5xx errors for some indexes](https://down.guide/pinecone/DWN-d0b68be357) (Degraded; lasted 1h 15m; started 2026-07-20 16:44 UTC; AWS us-east-1; us, us-east-1)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-east-1\] Increase in freshness lag for some namespaces](https://down.guide/pinecone/DWN-6f9ab4e685) (Degraded; lasted 4h 55m; started 2026-07-12 23:21 UTC; AWS us-east-1; us, us-east-1)
- **Pinecone**: [\[Serverless\]\[Azure\]\[eastus2\] 5xx errors on some requests for some indexes](https://down.guide/pinecone/DWN-ecd97cd531) (Partial outage; lasted 4h 47m; started 2026-07-09 09:50 UTC; Azure eastus2)
- **Pinecone**: [Some initial queries to infrequently read namespaces incorrectly returning empty results](https://down.guide/pinecone/DWN-cc88cc2846) (Degraded; lasted 8h 23m; started 2026-06-18 10:00 UTC; AWS us-west-2, AWS eu-west-1, Azure eastus2 +2; eu, eu-west-1, europe-west4, us)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-east-1\] Metrics tab in the console not showing graphs](https://down.guide/pinecone/DWN-cb4da94667) (Degraded; lasted 4h; started 2026-06-16 13:05 UTC; AWS us-east-1; us, us-east-1)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-west-2\] 5xx errors for some requests on some indexes](https://down.guide/pinecone/DWN-bb2c1b37e2) (Partial outage; lasted 3h 35m; started 2026-06-06 17:05 UTC; AWS us-west-2; us, us-west-2)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-west-2\] Read path operations for some indexes may experience elevated latency and timeouts](https://down.guide/pinecone/DWN-b1f83b5cfb) (Degraded; lasted 2h 45m; started 2026-06-06 13:05 UTC; AWS us-west-2; us, us-west-2)
- **Pinecone**: [\[AWS\]\[us-east-1\] 5xx errors for some requests on some indexes](https://down.guide/pinecone/DWN-e51acf96a6) (Degraded; lasted 27m; started 2026-06-06 00:48 UTC; AWS us-east-1; us, us-east-1)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-west-2\] 5xx errors and longer response times on upsert requests for some indexes.](https://down.guide/pinecone/DWN-a1db702b5f) (Partial outage; lasted 1h 19m; started 2026-05-25 13:41 UTC; AWS us-west-2; us, us-west-2)
- **Pinecone**: [\[AWS\]\[us-east-1\] 5xx errors on read and write operations for some indexes](https://down.guide/pinecone/DWN-260ed5d20e) (Partial outage; lasted 1h 1m; started 2026-05-13 20:14 UTC; AWS us-east-1; us, us-east-1)
- **Pinecone**: [\[AWS\]\[us-east-1\] 5xx errors for some requests on some indexes](https://down.guide/pinecone/DWN-d6115fb013) (Partial outage; lasted 27m; started 2026-05-06 20:02 UTC; AWS us-east-1; us, us-east-1)
- **Pinecone**: [Pinecone Console loading slowly for some users](https://down.guide/pinecone/DWN-f2a99e81b7) (Degraded; lasted 20m; started 2026-05-06 15:00 UTC; Console)
- **Pinecone**: [\[GCP\]\[europe-west4\] Errors for upsert operations on some indexes](https://down.guide/pinecone/DWN-6d80bd9979) (Partial outage; lasted 1h 3m; started 2026-03-13 08:50 UTC; GCP europe-west4; eu, europe-west4)
- **Pinecone**: [\[AWS\]\[us-east-1\] Prometheus metrics are unavailable through the Pinecone console or the metric proxy](https://down.guide/pinecone/DWN-de6d925e95) (Degraded; lasted 1h 5m; started 2026-03-05 21:57 UTC; AWS us-east-1; us, us-east-1)
- **Pinecone**: [\[Serverless\]\[GCP\]\[us-central1\] 5xx errors on some read operations for some indexes](https://down.guide/pinecone/DWN-edf0ab838f) (Partial outage; lasted 1h 10m; started 2026-03-04 21:06 UTC; GCP us-central1; us, us-central1)
- **Pinecone**: [\[GCP\]\[us-central1\]\[europe-west4\] Errors on some read operations](https://down.guide/pinecone/DWN-361d432a65) (Partial outage; lasted 2h 38m; started 2026-02-23 23:14 UTC; GCP us-central1, GCP europe-west4; eu, europe-west4, us, us-central1)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-east-1\] Increase in freshness lag for some namespaces](https://down.guide/pinecone/DWN-88a809e2d1) (Degraded; lasted 11h 2m; started 2026-02-05 10:55 UTC; AWS us-east-1; us, us-east-1)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-east-1\] 5xx errors on read operations for some indexes](https://down.guide/pinecone/DWN-4d4947223b) (Partial outage; lasted 3h 18m; started 2026-01-15 12:12 UTC; AWS us-east-1; us, us-east-1)
- **Pinecone**: [Intermittent unavailability across all environments for some indexes](https://down.guide/pinecone/DWN-55dc98f6f8) (Partial outage; lasted 1h 27m; started 2026-01-02 16:31 UTC; us-west1-gcp, Console, AWS us-west-2 +23; apac, asia-northeast1, asia-southeast1, eu)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-west-2\] 5xx errors on some read path operations](https://down.guide/pinecone/DWN-02aa1e0b9e) (Partial outage; lasted 16m; started 2025-12-31 03:13 UTC; AWS us-west-2; us, us-west-2)
- **Pinecone**: [\[Serverless\]\[GCP\]\[us-central1\] Partial control plane unavailability for some users](https://down.guide/pinecone/DWN-abf5497889) (Degraded; lasted 0m; started 2025-12-19 17:31 UTC; us, us-central1)
- **Pinecone**: [\[Serverless\]\[GCP\]\[europe-west4\] 5xx errors on read and write operations for some indexes](https://down.guide/pinecone/DWN-4818be6d67) (Partial outage; lasted 11h 23m; started 2025-12-15 10:39 UTC; GCP europe-west4; eu, europe-west4)
- **Pinecone**: [Increased file processing time for Assistant](https://down.guide/pinecone/DWN-afa39fb035) (Degraded; lasted 5h 35m; started 2025-12-09 20:15 UTC; Assistant)
- **Pinecone**: [Unavailability for embed and rerank requests](https://down.guide/pinecone/DWN-f685fbec94) (Degraded; lasted 0m; started 2025-12-08 21:19 UTC)
- **Pinecone**: [\[Serverless\]\[GCP\]\[us-central1\] 5xx errors on some read operations for some namespaces](https://down.guide/pinecone/DWN-5413c2c5d5) (Partial outage; lasted 2h 6m; started 2025-12-05 18:36 UTC; GCP us-central1; us, us-central1)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-west-2\] 5xx errors on read path operations for some namespaces](https://down.guide/pinecone/DWN-c4802759bc) (Partial outage; lasted 46m; started 2025-12-03 15:53 UTC; AWS us-west-2; us, us-west-2)
- **Pinecone**: [\[Serverless\]\[AWS\]\[us-east-1\] 5xx errors on some read path operations](https://down.guide/pinecone/DWN-890a318cf8) (Partial outage; lasted 1h 2m; started 2025-11-24 17:28 UTC; AWS us-east-1; us, us-east-1)
- **Pinecone**: [Some index-level usage metrics unavailable](https://down.guide/pinecone/DWN-e3567e098d) (Degraded; lasted 0m; started 2025-11-14 02:02 UTC)
- **Pinecone**: [\[Serverless\]\[AWS\]\[eu-west-1\] 5xx errors on some write path operations](https://down.guide/pinecone/DWN-593ebed5b4) (Partial outage; lasted 2m; started 2025-11-06 14:38 UTC; AWS eu-west-1; eu, eu-west-1)
- **Pinecone**: [Partial unavailability on cohere-rerank-3.5 model](https://down.guide/pinecone/DWN-a23a256131) (Degraded; lasted 0m; started 2025-10-30 22:00 UTC; Inference)
- **Pinecone**: [\[Serverless\]\[GCP\]\[us-central1\] 5xx errors on some read and write operations](https://down.guide/pinecone/DWN-6bb843d0f1) (Partial outage; lasted 51m; started 2025-10-23 17:32 UTC; GCP us-central1; us, us-central1)
- **Pinecone**: [\[Serverless\]\[Azure\]\[eastus2\] 5xx errors on some read and write operations](https://down.guide/pinecone/DWN-1a81f815d3) (Partial outage; lasted 1h 27m; started 2025-10-21 17:57 UTC; Azure eastus2)
- **Pinecone**: [Some users may be unable to access the Pinecone web console. All API services remain fully operational.](https://down.guide/pinecone/DWN-0206c68216) (Partial outage; lasted 2h 3m; started 2025-10-21 01:27 UTC; Console)
- **Pinecone**: [Some users may be unable to access the Pinecone web console. All API services remain fully operational.](https://down.guide/pinecone/DWN-6f69f3fc37) (Partial outage; lasted 17m; started 2025-10-20 17:43 UTC; Console)

[Back to Pinecone](https://down.guide/pinecone)

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