# PingOne DaVinci Service elevated latency

- Provider: [Ping Identity](https://down.guide/ping-identity)
- Level: confirmed
- Impact: Degraded
- lasted 2h 44m
- started 2026-03-07 14:36 UTC
- DaVinci - Runtime, DaVinci - Runtime
- id: DWN-065fd13f6b
- Official page: https://stspg.io/7skb15w59jpg

## Updates from Ping Identity
### 2026-03-07 14:36 UTC: investigating
Monitoring systems have detected elevated latency with Ping Identity's DaVinci Service for some user flows. We have identified the root cause and team is working on mitigation plan.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

### 2026-03-07 14:36 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-03-07 14:38 UTC: monitoring
We mitigated the impact which increased the latency and the team is continuing to monitor the impact.

### 2026-03-07 14:53 UTC: monitoring
We are observing elevated latency with Ping Identity's DaVinci Service for some user flows in other regions. Team is continuing to monitor the impact.

### 2026-03-07 17:20 UTC: resolved
Resolving this incident the impact has been mitigated for a couple of hours.

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