- Level
- confirmed
- Worst impact
- Major outage
- Components
- PingID Authenticator
- Regions
- us
What to do
Check whether you use Ping Identity PingID Authenticator in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 6m it lasted.
Anything that failed between 2026-08-20 17:41 UTC and 2026-08-20 18:47 UTC may need a replay.Subscribe to Ping Identity's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=ping-identity works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Ping Identity 3
- investigating
Ping Identity is aware of an issue impacting PingID in the US Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
provider
- monitoring
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
provider
- resolved
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-25913c147b
Is Ping Identity still down?
No, this incident was resolved 2026-08-20 18:47 UTC. For Ping Identity's live state, see https://down.guide/ping-identity.
How long did it last?
1h 6m, from 2026-08-20 17:41 UTC to 2026-08-20 18:47 UTC, by the times Ping Identity posted.
What was affected?
Ping Identity named PingID Authenticator in us.
What caused it?
Ping Identity hasn't published a root cause. If it does, it shows here.
Where does this come from?
Ping Identity's official status page, https://status.pingidentity.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.