# PingOne and PingID Service Interruption

- Provider: [Ping Identity](https://down.guide/ping-identity)
- Level: confirmed
- Impact: Degraded
- lasted 4h 47m
- started 2026-01-07 08:16 UTC
- Directory API, PingID Authenticator, User Login +20
- eu
- id: DWN-2742f1c3b8
- Official page: https://stspg.io/q764395lrsty

## Updates from Ping Identity
### 2026-01-07 08:16 UTC: investigating
Monitoring systems have detected an issue with Ping Identity's several Service in EU West. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. 
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

### 2026-01-07 08:26 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-01-07 08:30 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-07 13:03 UTC: resolved
This incident has been resolved.

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