# PingID iOS app crashes affecting authentications

- Provider: [Ping Identity](https://down.guide/ping-identity)
- Level: confirmed
- Impact: Operational
- lasted 0m
- started 2026-09-28 23:00 UTC
- id: DWN-4849228169
- Official page: https://stspg.io/pxpfvt35994t

## Updates from Ping Identity
### 2026-09-28 23:00 UTC: resolved
Ping Identity has identified an issue in Google Firebase, a third-party service used by the PingID iOS app. Some users might experienced an unexpected app closure when opened the app or attempted authentication. The issue was not caused by a PingID deployment or Ping service disruption. The issue has been resolved by Google at 03:00am UTC.
Firebase issue in Github: https://github.com/firebase/firebase-ios-sdk/issues/16728#issuecomment-5884287771

From the builder: does your app depend on Ping Identity? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=ping-identity) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Ping Identity.

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