# PingOne Directory intermittent errors in the EU geography for a subset of users

- Provider: [Ping Identity](https://down.guide/ping-identity)
- Level: confirmed
- Impact: Degraded
- lasted 29m
- started 2026-05-13 01:35 UTC
- eu
- id: DWN-627fb79afc
- Official page: https://stspg.io/ssfskpy6qpmy

## Updates from Ping Identity
### 2026-05-13 01:35 UTC: investigating
We are currently investigating intermittent errors affecting write operations in PingOne Directory in the EU geography for a subset of users. The Incident Response Team has been notified and is currently working the issue. We will update this message when the incident has been identified. 
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

### 2026-05-13 01:38 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-13 01:41 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-13 02:05 UTC: resolved
This incident has been resolved

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