- Level
- confirmed
- Worst impact
- Partial outage
- Components
- PingOne Verify
- Down Index
- 33of 100
What to do
Check whether you use Ping Identity PingOne Verify. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4d 22h it lasted.
Anything that failed between 2026-04-14 09:29 UTC and 2026-04-19 08:00 UTC may need a replay.Subscribe to Ping Identity's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=ping-identity works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Ping Identity 5
- investigating
Monitoring systems have detected an issue with Ping Identity's Verify Service. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
Resolved: Web authentication flows are now fully operational. In Progress: Our engineering team is currently investigating and working to resolve verification issues within the PingID mobile app.
provider
- identified
Update: Workaround for PingID App Verification Issue Identity: We have identified that the current verification failure is specifically impacting Verify Transactions when document images are collected directly via the PingID app. Workaround: To bypass this issue, users should use a web browser to collect and submit document images instead of the mobile app. Action Required: If your current user flow instructs individuals to use the PingID app for document capture, please advise them to switch to a supported web browser to complete the process.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6360ae7b40
Is Ping Identity still down?
No, this incident was resolved 2026-04-19 08:00 UTC. For Ping Identity's live state, see https://down.guide/ping-identity.
How long did it last?
4d 22h, from 2026-04-14 09:29 UTC to 2026-04-19 08:00 UTC, by the times Ping Identity posted.
What was affected?
Ping Identity named PingOne Verify.
What caused it?
Ping Identity hasn't published a root cause. If it does, it shows here.
Where does this come from?
Ping Identity's official status page, https://status.pingidentity.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.