- Level
- confirmed
- Worst impact
- Degraded
- Components
- support.pingidentity.com
- Regions
- apac, ca, eu, jp, me, us
- Down Index
- 41of 100
What to do
Check whether you use Ping Identity support.pingidentity.com in apac, ca, eu, jp. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 41m it lasted.
Anything that failed between 2026-09-16 09:20 UTC and 2026-09-16 14:01 UTC may need a replay.Subscribe to Ping Identity's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=ping-identity works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Ping Identity 3
- identified
Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case: North America (U.S. and Canada): +1.855.355.7464 APAC (Asia Pacific and Japan): +61 1800 370 672 EMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788 We apologise for the inconvenience and are actively working to restore service as soon as possible. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6bc0465f02
Is Ping Identity still down?
No, this incident was resolved 2026-09-16 14:01 UTC. For Ping Identity's live state, see https://down.guide/ping-identity.
How long did it last?
4h 41m, from 2026-09-16 09:20 UTC to 2026-09-16 14:01 UTC, by the times Ping Identity posted.
What was affected?
Ping Identity named support.pingidentity.com in apac, ca, eu, jp.
What caused it?
Ping Identity hasn't published a root cause. If it does, it shows here.
Where does this come from?
Ping Identity's official status page, https://status.pingidentity.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.