# Customer Support Portal degraded performance

- Provider: [Ping Identity](https://down.guide/ping-identity)
- Level: confirmed
- Impact: Degraded
- lasted 4h 41m
- started 2026-09-16 09:20 UTC
- support.pingidentity.com
- apac, ca, eu, jp
- id: DWN-6bc0465f02
- Official page: https://stspg.io/whhqmzskgzw6

## Updates from Ping Identity
### 2026-09-16 09:20 UTC: identified
Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case:
North America (U.S. and Canada): +1.855.355.7464
APAC (Asia Pacific and Japan): +61 1800 370 672
EMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788
We apologise for the inconvenience and are actively working to restore service as soon as possible.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

### 2026-09-16 12:46 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-16 14:01 UTC: resolved
This incident has been resolved.

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