# PingOne MFA Service Interruption - Provider: [Ping Identity](https://down.guide/ping-identity) - Level: confirmed - Impact: Degraded - lasted 3h 31m - started 2026-01-22 20:53 UTC - PingOne MFA, PingOne MFA, PingOne MFA +1 - id: DWN-96ed8febe2 - Official page: https://stspg.io/ph71wykwz6vf ## Updates from Ping Identity ### 2026-01-22 20:53 UTC: investigating Monitoring systems have identified a potential issue with Ping Identity's MFA Service sending email OTPs. The incident response team has been alerted and is actively investigating the matter. We will provide updates once the root cause has been determined. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates. ### 2026-01-22 21:04 UTC: investigating We are continuing to investigate this issue. ### 2026-01-22 21:12 UTC: identified PingOne MFA is experiencing delays in sending email one-time passwords. We have identified the root cause is related to a third party provider, and we're working with the provider to mitigate it. ### 2026-01-22 22:30 UTC: identified The third party provider has implemented mitigations and we're starting to see improvements. We'll continue to monitor and update as more information becomes available. ### 2026-01-22 22:48 UTC: monitoring We continue to see improvement, but some errors remain. We will continue to monitor. ### 2026-01-23 00:24 UTC: resolved Errors sending email OTPs have abated and remained consistently low since the last update. All services are now fully operational and functioning as expected --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).