# PingOne Service Interruption

- Provider: [Ping Identity](https://down.guide/ping-identity)
- Level: confirmed
- Impact: Degraded
- lasted 2h 15m
- started 2026-05-06 05:02 UTC
- AD Connect & Routing Service
- us
- id: DWN-9a95283d60
- Official page: https://stspg.io/fk4vdfc05p5w

## Updates from Ping Identity
### 2026-05-06 05:02 UTC: investigating
Monitoring systems have detected an issue with Ping Identity's PingOne Service. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. 
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

### 2026-05-06 05:05 UTC: identified
We identified the issue and its impacting customers in the US region and are working toward a resolution.

### 2026-05-06 05:19 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-06 07:16 UTC: resolved
This incident has been resolved.

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