- Level
- confirmed
- Worst impact
- Degraded
- Components
- PingOne Protect
- Regions
- us
What to do
Check whether you use Ping Identity PingOne Protect in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 5m it lasted.
Anything that failed between 2026-07-18 21:03 UTC and 2026-07-18 23:08 UTC may need a replay.Subscribe to Ping Identity's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=ping-identity works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Ping Identity 3
- identified
Ping Identity has identified the cause of an issue impacting Protect in the US. Our teams are implementing a fix. Impact: Currently there is at most a five second delay in Protect traffic. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
provider
- identified
We continue to work on a fix for the identified issue.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9fc911911a
Is Ping Identity still down?
No, this incident was resolved 2026-07-18 23:08 UTC. For Ping Identity's live state, see https://down.guide/ping-identity.
How long did it last?
2h 5m, from 2026-07-18 21:03 UTC to 2026-07-18 23:08 UTC, by the times Ping Identity posted.
What was affected?
Ping Identity named PingOne Protect in us.
What caused it?
Ping Identity hasn't published a root cause. If it does, it shows here.
Where does this come from?
Ping Identity's official status page, https://status.pingidentity.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.