# Ping Protect US Increased Latency

- Provider: [Ping Identity](https://down.guide/ping-identity)
- Level: confirmed
- Impact: Degraded
- lasted 2h 5m
- started 2026-07-18 21:03 UTC
- PingOne Protect
- us
- id: DWN-9fc911911a
- Official page: https://stspg.io/h8nnqbz73cr0

## Updates from Ping Identity
### 2026-07-18 21:03 UTC: identified
Ping Identity has identified the cause of an issue impacting Protect in the US. Our teams are implementing a fix.
Impact: Currently there is at most a five second delay in Protect traffic.
We will provide the next update in approximately 60 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

### 2026-07-18 22:06 UTC: identified
We continue to work on a fix for the identified issue.

### 2026-07-18 23:08 UTC: resolved
This incident has been resolved.

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