# Users experienced intermittent authentication issue in Frankfurt region

- Provider: [Ping Identity](https://down.guide/ping-identity)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-04-02 06:44 UTC
- eu
- id: DWN-a1247fcb35
- Official page: https://stspg.io/cgbk8c27xmjv

## Updates from Ping Identity
### 2026-04-02 06:32 UTC: resolved
A small percentage of transactions experienced intermittent issues, where users authentication fails.

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