- Level
- confirmed
- Worst impact
- Degraded
- Components
- PingOne MFA, PingOne MFA, PingOne MFA
- Regions
- us
What to do
Check whether you use Ping Identity PingOne MFA, PingOne MFA, PingOne MFA in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 10m it lasted.
Anything that failed between 2026-01-24 14:21 UTC and 2026-01-24 20:31 UTC may need a replay.Subscribe to Ping Identity's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=ping-identity works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Ping Identity 7
- investigating
We see some delays in customers claiming MFA OTP emails, but we currently see no queueing or delays from our email provider. We've seen some general reports of email delivery issues with a third party email provider. We are continuing to investigate the issue.
provider
- investigating
A higher than normal percentage of email OTPs continue to be delayed to addresses hosted by a specific third party email provider. While customers cannot reduce this delay, they can reduce the possibility of expired OTPs which would lead to failed authentications or registrations by temporarily increasing the "Passcode Lifetime" to 30 minutes for the Email OTP provider within the MFA Policy. If this change is made, take note of the previous value so that it can be restored.
provider
- identified
This issue has been isolated to email addresses hosted by a specific third party email provider.
provider
- identified
This issue has been isolated to email addresses hosted by a specific third party email provider.
provider
- identified
We are continuing to monitor.
provider
- monitoring
Email delivery services provided by our third-party have resumed normal operations. We will continue to monitor and provide updates as appropriate.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a9237703fa
Is Ping Identity still down?
No, this incident was resolved 2026-01-24 20:31 UTC. For Ping Identity's live state, see https://down.guide/ping-identity.
How long did it last?
6h 10m, from 2026-01-24 14:21 UTC to 2026-01-24 20:31 UTC, by the times Ping Identity posted.
What was affected?
Ping Identity named PingOne MFA, PingOne MFA, PingOne MFA in us.
What caused it?
Ping Identity hasn't published a root cause. If it does, it shows here.
Where does this come from?
Ping Identity's official status page, https://status.pingidentity.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.