- Level
- confirmed
- Worst impact
- Degraded
- Components
- User Login, User Login API, Admin Login, DaVinci - Administration, DaVinci - Runtime, PingOne MFA: API, PingOne MFA, PingOne Protect, PingOne Verify, PingOne Credentials, PingOne Authorize - Administration, PingOne Authorize - Runtime, PingOne API Intelligence: Administration, PingOne API Intelligence: API, Webhook Event Subscriptions, PingOne LDAP Gateway, Application Portal, Admin Console Dashboards
- Regions
- us, us-west-2
- Down Index
- 26of 100
What to do
Check whether you use Ping Identity User Login, User Login API, Admin Login, DaVinci - Administration and 14 more in us, us-west-2. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 12m it lasted.
Anything that failed between 2026-01-20 07:01 UTC and 2026-01-20 08:13 UTC may need a replay.Subscribe to Ping Identity's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=ping-identity works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Ping Identity 4
- investigating
Monitoring systems have detected an issue with Ping Identity's PingOne Service in the us-west-2 region. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ac75888803
Is Ping Identity still down?
No, this incident was resolved 2026-01-20 08:13 UTC. For Ping Identity's live state, see https://down.guide/ping-identity.
How long did it last?
1h 12m, from 2026-01-20 07:01 UTC to 2026-01-20 08:13 UTC, by the times Ping Identity posted.
What was affected?
Ping Identity named User Login, User Login API, Admin Login, DaVinci - Administration and 14 more in us, us-west-2.
What caused it?
Ping Identity hasn't published a root cause. If it does, it shows here.
Where does this come from?
Ping Identity's official status page, https://status.pingidentity.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.