- Level
- confirmed
- Worst impact
- Degraded
- Components
- United States West Customer Admin Portal, United States East Customer Admin Portal
- Regions
- us
What to do
Check whether you use Ping Identity United States West Customer Admin Portal, United States East Customer Admin Portal in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 52m it lasted.
Anything that failed between 2026-09-04 02:58 UTC and 2026-09-04 05:50 UTC may need a replay.Subscribe to Ping Identity's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=ping-identity works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Ping Identity 5
- investigating
Ping Identity is aware of an issue impacting our logging systems in the US1/US2 regions for our PingOne Advanced Services customers. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
provider
- investigating
Ping Identity has identified an issue impacting our PingOne Advanced Services logging systems in US-East and US-West regions. Our teams are actively working on mitigation measures. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
provider
- identified
Ping Identity has identified an issue with a third-party system supporting our PingOne Advanced Services logging systems in the US West region. Note that this may indirectly affect the US East region. Our teams have identified and applied mitigation measures on all impacted production environments and are continuing to work on other affected environments. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
provider
- monitoring
A fix has been implemented and we are monitoring closely to confirm recovery. Affected production environments have been mitigated. Remediation of remaining affected non-production environments is in progress. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
provider
- resolved
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.
provider
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Corrections
None so far.
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Questions about DWN-b3698fb196
Is Ping Identity still down?
No, this incident was resolved 2026-09-04 05:50 UTC. For Ping Identity's live state, see https://down.guide/ping-identity.
How long did it last?
2h 52m, from 2026-09-04 02:58 UTC to 2026-09-04 05:50 UTC, by the times Ping Identity posted.
What was affected?
Ping Identity named United States West Customer Admin Portal, United States East Customer Admin Portal in us.
What caused it?
Ping Identity hasn't published a root cause. If it does, it shows here.
Where does this come from?
Ping Identity's official status page, https://status.pingidentity.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.