# PingOne DaVinci - NA, EU, AU - Slightly Elevated Error Rates for Some Customers

- Provider: [Ping Identity](https://down.guide/ping-identity)
- Level: confirmed
- Impact: Degraded
- lasted 2h 47m
- started 2026-07-10 16:54 UTC
- DaVinci - Runtime, DaVinci - Runtime, DaVinci - Runtime +1
- eu
- id: DWN-dd89a0df80
- Official page: https://stspg.io/j75www2q2hvf

## Updates from Ping Identity
### 2026-07-10 16:54 UTC: investigating
Ping Identity is aware of an issue impacting a small percentage PingOne DaVinci traffic in NA, EU, and AU regions. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

### 2026-07-10 17:16 UTC: identified
There is an issue with a third-party system. The vendor has identified root cause and is taking steps to remediate the issue. Ping has taken action to prevent the error rate from increasing further.
We will provide the next update in approximately 60 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

### 2026-07-10 18:15 UTC: monitoring
The 3rd party vendor has implemented a fix. We are monitoring closely to confirm recovery. At this time, Ping can confirm error rates have returned to normal. 
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

### 2026-07-10 19:40 UTC: resolved
This incident has been resolved. 
If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).