# PingOne DaVinci Service Interruption in US

- Provider: [Ping Identity](https://down.guide/ping-identity)
- Level: confirmed
- Impact: Degraded
- lasted 36m
- started 2026-04-27 18:12 UTC
- DaVinci - Runtime
- us
- id: DWN-eb6451ba3b
- Official page: https://stspg.io/0xng95wzdqjc

## Updates from Ping Identity
### 2026-04-27 18:12 UTC: monitoring
Monitoring systems have detected service degradation with Ping Identity's DaVinci Service from 5:52 pm and 6:02pm UTC. The team took active measures to address the issue and now the service is restored. We will continue to monitor the situation and update the status accordingly.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

### 2026-04-27 18:13 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-04-27 18:48 UTC: resolved
This incident has been resolved.

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