# Virtual Account perfomance degradation (UK and Europe)

- Provider: [Plaid](https://down.guide/plaid)
- Level: confirmed
- Impact: Degraded
- lasted 16h 6m
- started 2026-07-27 16:34 UTC
- eu
- id: DWN-c035fd2604
- Official page: https://status.plaid.com/incidents/01KYJ6TD1C6KBAE2VSZ17Z9XEW

## Updates from Plaid
### 2026-07-27 16:34 UTC: investigating
We are currently experiencing elevated error rates for Payouts/Refunds API calls. We are actively investigating and working to mitigate this issue.

### 2026-07-27 17:55 UTC: identified
We have identified the root cause of the issue and are actively working to mitigate the impact.
This is also impacting payments transitioning to SETTLED status.

### 2026-07-27 20:35 UTC: identified
The incident is ongoing and we are working with our partner to restore service. You may continue to see issues with Refunds and Payouts. Settlement webhooks for pay-ins are also impacted.

### 2026-07-27 22:09 UTC: monitoring
We are observing improved performance and services are returning to normal operations. We are closely monitoring our systems as we recover.

### 2026-07-28 08:40 UTC: resolved
This incident has been resolved. Our services have returned to normal operations.

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