# Insights metrics underreporting

- Provider: [PlanetScale](https://down.guide/planetscale)
- Level: confirmed
- Impact: Partial outage
- lasted 3h
- started 2026-07-24 14:41 UTC
- id: DWN-e4bb06c81f
- Official page: https://www.planetscalestatus.com/incidents/01KYA96E5XQ8Q1Z50HW2KQKAPR

## Updates from PlanetScale
### 2026-07-24 14:41 UTC: identified
Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the issue and are deploying mitigations.

### 2026-07-24 17:04 UTC: monitoring
Mitigations are in place and we're seeing signs of recovery. We continue to monitor the health of the system.

### 2026-07-24 17:42 UTC: resolved
The incident has been resolved.

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