# Call failures towards India

- Provider: [Plivo](https://down.guide/plivo)
- Level: confirmed
- Impact: Degraded
- lasted 10h 36m
- started 2026-07-31 17:01 UTC
- REST APIs and XML, PSTN Calls
- in
- id: DWN-084613b7db
- Official page: https://stspg.io/dsj8kqns3bqt

## Updates from Plivo
### 2026-07-31 17:01 UTC: investigating
Dear Valued Customer,
We are observing outbound call failures in the India region. Our team is investigating the issue.

### 2026-07-31 17:45 UTC: identified
We have identified the issue with our cloud service provider. Our team is working closely with them to resolve the issue, and we will provide another update as soon as more information becomes available.

### 2026-07-31 18:36 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-08-01 03:37 UTC: resolved
This incident has been resolved.

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